FAQs
Our team answers the most Frequently Asked Questions about AblePay Health! If you have more questions, please contact us!
Provider Questions
AblePay processes claims and sends payment to providers in 14 business days.
Since AblePay is processed as a secondary payer, you can accept AblePay immediately.
Simply add our payer ID and connect us with your clearing house.
No, you do not need to change any of your current vendors or financial options that you offer your patients!
AblePay supplies all marketing materials for patient engagement, including a landing page designed specifically for your patients. We encourage utilizing pre-service, point-of-service, and post-service materials and will work with your marketing department to facilitate brand continuity.
Many providers include information regarding AblePay on patient charts and their web site. We will work with your marketing and IT teams to coordinate language and placement.
We do work with providers to offer AblePay to all patients, regardless of insurance status.
We will make every effort to work with members regarding outstanding debt. We follow the same 501R collection process that providers adhere to.
Patient Questions
We cover our costs and fund our business by negotiating with medical providers. We assist medical providers by helping reduce their expenses and shorten their receivable times. In exchange for prompt payment, providers are willing to offer us a lower rate, which covers our business costs.
ACH stands for “Automated Clearing House” and it is an electronic network for financial transactions. It is typically associated with bank transactions (checking/savings accounts).
The term “Bank” refers to a payment method that typically has an account and routing number. This can be checking or savings accounts along with health-related accounts (HSA/FSA), provided you have both an account and routing number.
Payment processors charge a higher fee for a card transaction, which reduces the discount.
When you add a Card or Bank, your information is sent directly from your device to a third-party payment processor. The processor associates your method with AblePay Health so that we may charge or refund it, without ever viewing your sensitive information.
As noted in our Privacy Statement – we share only the information required to fulfill our work on your behalf.
The term “network” is inclusive of all providers and services associated with a particular health system. This would include both the hospital, as well as the employed physicians (Physician Group) and ancillary services provided by that health system.
At this time, we only provide discounts on medical services that go through your health insurance provider. We are unable to discount prescriptions.
At this time, we only provide discounts on medical services that go through your health insurance provider. Dental care is supplemental insurance. We are unable to discount dental care at this time.
You may change how to pay each bill, but in the event you do not, we will charge your Default Payment Method according to your Default Payment Term.
You can find our current participating providers list, under the patients tab at the top of our website. In addition, we will send email notifications as they are added.
Yes, AblePay Health is HIPAA compliant and takes the security of your Protected Health Information (PHI) seriously.
Yes! You will still receive an EOB from your insurance carrier.
We accept any card serviced through Visa, MasterCard, Amex, or Discover.
If you no longer wish to enjoy the benefits of an AblePay Health membership, please send written notification to AblePay Health. We will inactivate your membership and any new claims will not be processed. You will remain responsible for all outstanding balances prior to inactivation.
We will make every effort to work with you in regard to outstanding debt. Members who fail to meet their financial responsibilities as agreed to in the enrollment process may be pursued through further collection actions in the same manner a provider would.
A failed transaction can be the result of invalid or inaccurate payment information. It can also be the result of not having sufficient funds or credit to complete the transaction. A $35.00 fee will be charged for each failed transaction as stated in the Payment Agreement.
Yes, for a “new” claim, the “Pay Today” button will start the process with your current Default Payment Method and Term immediately rather than waiting for the scheduled date.
Yes, let us know if you would rather not continue your existing payment schedule. The amount will be prorated.
If you feel there may be an error pertaining to your claim, contact us and we will place the claim on hold while we contact the provider on your behalf.